Simply put, a travel insurance plan offers coverage against all possible travel and medical emergencies while travelling within India or abroad. A travel insurance plan can be procured from any general insurance company in India and can be customized according to the destination and the type of trip to be undertaken. Travel insurance plans also carry varying cover for medical expenses, as per the country to where the travel is being done.
Why do you need travel insurance?
When you globetrot, there might be instances where you would find yourself in unfamiliar surroundings and will have to tackle immediate emergencies. The primary reasons as to why a travel insurance plan should be procured are to get assistance during situations like personal accidents, illnesses, hijacking, theft, personal liability expenses, or any other travel-based issues while visiting a new destination. Carrying a comprehensive travel insurance policy ensures that you don’t spend time worrying about handling emergencies and also assures you of making a safe trip abroad.
Types of Travel Insurance Plans:
There are a plethora of options available to Indian travellers from various general insurance companies. These travel plans are offered according to the type of customer, destination travelled to, and also the type of trip undertaken. Given below are the different types of travel insurance plans available in India.
- International Travel Insurance plans:
General insurance companies across India offer customized international travel insurance plans according to the destination travelled to. Each type of destination has a specific requirement with regards to insurance and companies ensure that every detail is covered in a comprehensive overseas travel plan. Most international travel plans offer standard features like cashless hospitalization, no medical test requirement until the age of 80, easy online applications, and hassle-free paperwork. Also, some travel plans might offer other benefits like free international SIM cards, 24/7 customer support, and cover for a total loss of checked-in baggage.
Plans Offered:
Overseas travel plans are categorized according to the geography of the trip, i.e., unique plans for Asian countries, Schengen countries, Middle East, America, Canada, Australia, and New Zealand, etc.
Senior Citizen Policy -Senior citizens can travel stress-free with a Senior Citizen Policy to any destination across the world with benefits like cashless hospitalization, cover for delayed or missed flights, cashless medical facilities, and medical concierge services.
A single round trip plan can also be procured by individuals to get travel insurance for one trip to a single destination with a fixed duration of travel. The duration of the insured single trip will vary depending on the insurance company chosen by the customer.
Annual multi-trip plans offer travel insurance protection covering several international trips for one year. When a customer opts for a multi-trip policy, a certain number of trips for a specified duration of travel is insured by the policy with benefits like cashless hospitalization, quality health care services, and quick settlement of claims. These plans are ideal for frequent international travellers. Most annual multi-trip plans offer insurance cover for travel extending for a period of 30, 45, or 60 days.
- Student Travel Insurance Plan
A comprehensive Student Travel Insurance plan offers financial and medical assistance to students travelling abroad to complete their higher education. Students might face emergencies or other financial hurdles while staying in a new country and a robust travel insurance plan helps them to continue with their education without any worries. These plans can be taken by a student who is already pursuing their education abroad or is planning to go abroad. The insurance cover offered extends for the entire duration of the course.
- Corporate Travel Insurance Plans
A Corporate travel insurance plan can be procured by corporate employers who intend to provide insurance protection to their employees while they are abroad. Corporate plans can be customized according to the requirements of the organization. All plans offer adequate medical and travel-related cover for policyholders and are available as multi-trip and single round trip policies.
- Domestic Travel Plans
Any individual travelling within India can also get a domestic travel insurance plan with covers for medical expenses, loss or theft of baggage, emergency medical evacuation, cancellation and delay of trips, 24/7 customer support, personal accident cover, and emergency cash assistance.
- Group Travel Insurance
Group travel plans can be availed if there are at least 20 or more individuals travelling together to a single destination as a group. Most group insurance plans offer coverage for trip cancellations and curtailments, delay and interruption of trips, loss of baggage and documents, etc. Since the travel is being done as a group, every member should be completely aware of the benefits offered under the policy that has been availed.
- Family Travel Insurance
Family travel plans can be taken for a single-family inclusive of the policyholder and his/her spouse and two children. Most family travel insurance plans offer floater benefits to individual family members under one policy. Medical expenses for hospitalization, personal accident, hospital allowance, trip delays, loss of baggage, documents, home burglary insurance, etc.
- Senior Citizen Travel Insurance
Senior citizens can globetrot without any hassles with a comprehensive travel insurance plan offering benefits like cashless medical services, medical concierge services, quality health care facilities, international SIM cards, cover for pre-existing conditions, accidental bodily injury, loss of documents, trip delays/cancellation, third party damage, distress allowance, etc.
- Customized Travel Insurance Plans
Some general insurance providers offer customized plans for special regions across the world.
- Schengen Travel Insurance
Individuals travelling to the Schengen area for a maximum period of 90 days have to compulsorily avail of a Schengen travel insurance policy or a health insurance plan along with the Schengen Visa. Schengen travel insurance policies generally include benefits like emergency medical expenses, repatriation, 24/7 assistance, accidental bodily injury, death or permanent disability, third party liability, extended protection for the family, etc. The countries included under Schengen travel are Austria, Czech Republic, Belgium, Denmark, Finland, Estonia, Germany, France, Iceland, Greece, Latvia, Hungary, Italy, Lithuania, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Portugal, Poland, Slovakia, Spain, Slovenia, Switzerland, and Sweden.
- Asia Travel Insurance
Travel insurance policies specific to Asian countries offer travellers comprehensive protection while visiting most Asian and Southeast Asian countries, excepting a few. The exclusions will be specified in the policy issued by the insurer. Benefits included under such policies are emergency medical cover, accidental bodily injury, third party liability, emergency financial assistance, loss of passport, distress allowance, etc.
Travel Insurance policies offer compensation for flight delays, trip delays, etc. when individuals make long trips abroad.
- Expenses with regards to trip termination is also compensated through travel insurance plans.
- Medical treatments, hospitalization, and hotel accommodation for medical emergencies are also included under a travel plan.
- Customers can get customized plans according to the destination they are travelling to. The premium amount varies as per the destination.
- Travel insurance policyholders can also get cover for personal liabilities, accidental death, travel delays, legal expenses, dental treatments, repatriation, and emergency reunion.
- Insurers across the country offer 24/7 customer service support to policyholders providing them with assistance for loss of documents, accidents, etc.
- Family/International Travel Insurance – These plans offer coverage for two adults aged up to 60 years along with two children aged up to 21 years. Floater benefits are also available with family travel insurance plans.
- Student Travel Insurance– Most plans accept students aged between 16 and 35/40 years, who have enrolled at a foreign institution for higher education. Existing Indian students who are abroad also qualified for these policies.
- Senior Citizen Travel Insurance– Seniors who are aged up to 85 years are not required to undergo any medical tests while procuring a Senior Citizen travel insurance policy.
- Schengen travel insurance – Adults aged up to 70 years and infants over 90 days are eligible to be covered. The purpose of travel should be business or tourism.
The coverage offered under travel insurance plans varies from policy to policy. The coverage and the sum assured also depend on the different covers opted and the type of individual availing the plan. Given below are the coverages and exclusions with regards to different travel insurance plans available in India.
International Travel Plans
| What’s covered? | What’s not covered? – Exclusions |
|---|---|
| Emergency Medical Expenses | Pre-existing medical conditions |
| Emergency Medical Evacuation | Expenses incurred due to civil war or terrorism. |
| Repatriation of remains | Expenses incurred due to suicide, self-inflicted injury or non-adherence to a physician’s advice. |
| Emergency Dental Expenses | Expenses incurred for liquor, alcohol or drugs. |
| Hospital Cash Allowance | Treatment of diseases like AIDS, mental or health conditions. |
| Accidental Death / Permanent Total Disability | Participation in adventure sports / Participation as professional players in various sports. |
| Loss of Baggage/Personal Documents | If the policyholder is involved in any criminal act. |
| Loss / Delay of Checked Baggage | Ayurvedic or Homeopathic treatments |
| Personal Liability | Cosmetic Surgery |
| Contingency Travel Benefits | Spa treatments |
| Hijack Distress Allowance | |
| Financial Emergency Assistance | |
| Cover for Home Content | |
| Political Risk and Catastrophe Evacuation | |
| Trip Delays / Missed Flight Connection | |
| Compassionate Visit | |
| Return of Minor Child |
Student Travel Plans
What’s covered? | What’s not covered? – Exclusions |
Accidental Death | Pre-existing medical conditions |
Permanent Disablement | Expenses towards mental disorder, anxiety treatment, alcohol, AIDS, drug abuse and venereal diseases. |
Emergency Medical Expenses | Expenses incurred if travelling against a doctor’s advice. |
Emergency Dental Treatment | Theft/loss of passport, when left unattended |
Loss of Passport | Travel to high-risk zones |
Loss/Delay of Checked Baggage | Treatment for certain medical conditions as specified by the travel policy |
Personal Liability | Consequential loss |
Bail Bond | |
Study Interruption | |
Sponsor Protection | |
Compassionate Family Visits | |
Psychological Coverage | |
Medical Screening / Examinations |
Family Travel Insurance Plans / Corporate Travel Insurance Plans / Senior Citizen Travel Insurance Plans
What’s covered? | What’s not covered? – Exclusions |
Emergency medical expenses | Pre-existing medical conditions / Routine check-ups |
Medical Evacuation | Expenses incurred due to civil war or terrorism. |
Personal Accident | Expenses incurred due to suicide, self-inflicted injury or non-adherence to a physician’s advice. |
Hospital cash | Expenses incurred for liquor, alcohol or drugs. |
Loss/delay of checked-in baggage | Treatment of diseases like AIDS, mental or health conditions. |
Loss of baggage / personal documents / passport | Participation in adventure sports / Participation as professional players in various sports. |
Personal Liability | If the policyholder is involved in any criminal act. |
Emergency Cash Advance | Pregnancy |
Home Burglary Insurance | Self-exposure to perils |
Trip Curtailment/Delays | Cost of devices aiding in medical treatments |
Golfer Hole-in-one | |
Emergency dental expenses | |
AD&D Common Carrier |
Optional Coverage
Some travel plans also offer additional benefits in the form of optional coverage which can be chosen by the policyholder if he/she requires that extra protection. These covers will have to be taken by paying an extra premium to the insurer in addition to the standard benefits provided.
Listed below are a few conditions for which optional covers can be taken by a travel insurance policyholder.
- High-risk or adventure sporting activities
- Cover for travel to war zones or destinations with high risks.
- Onset of pre-existing medical conditions.
- Accidental Death and Dismemberment (AD&D) cover
- Third-party supplier insolvency
Travel insurance claims can be done in two ways, either as Cashless Claims or as Reimbursement Claims by customers.
Cashless Claims – For making these types of claims during an emergency medical treatment or hospitalization in any country across the world, customers have to present the travel insurance document to the medical service provider. Cashless service will be provided and the customer also has to then inform the respective insurance company of the claim. The medical bills are settled directly by the insurer with the medical service provider.
Reimbursement Claims – This is the most commonly implemented claims process, where the travel insurance policyholder has to contact the insurance company to initiate the claim. Then according to the claim type, the customer has to furnish all the required documents to the insurance company after arriving in India. The insurer will validate the claim made against the coverage availed by the customer. After the verification process, the claim amount will be settled directly to the policyholder by the insurer. The time taken for travel insurance claims varies from insurer to insurer and also depends on the nature of the claim made.
Documents Required for Travel Insurance Claim
Customers have to submit the following details while registering for a travel insurance claim.
- Travel Insurance policy number
- Name of the insured
- Contact Details – Phone Number / Email ID
- Diagnosis Report for Medical Cases
- Name of the country where the loss occurred.
- For accidents – Date / Time needs to be furnished
- Description of the loss
The following documents have to be furnished by the policyholder while making a travel insurance claim. The set of documents vary according to the type of loss reported.
| Medical Treatment/ Hospitalisation | Travel Insurance Claim Form Travel Insurance policy copy For Hospitalisation – Admission and Discharge card Diagnosis / Doctor’s report Pathological Reports/X-Rays / Investigative Reports Prescriptions / Original Bills Passport copy Ticket copy Boarding pass copy Visa – With entry stamp and exit stamp |
| Loss of Baggage | Travel Insurance Claim Form Travel Insurance policy copy Baggage Tag copies Property Irregularity Report from the airlines Copy of communication done with the airlines |
| Baggage Delay | Travel Insurance Claim Form Travel Insurance policy copy Baggage Tag copies Property Irregularity Report from the airlines Copy of communication done with the airlines Bills for other expenses incurred |
| Accidental Death | Travel Insurance Claim Form Travel Insurance policy copy Death Certificate – Original Post Mortem Report FIR / Police Report |
| Accidental Disablement / Dismemberment | Travel Insurance Claim Form Travel Insurance policy copy Doctor’s Report Lab Report Hospitalisation – Admission and Discharge card If required – Police Report |
| Repatriation of Mortal remains | Travel Insurance Claim Form Travel Insurance policy copy Hospitalisation – Admission and Discharge card Death Certificate Post Mortem Report Funeral Certificate Passport copy / Visa Copy |
| Loss of Passport | Travel Insurance Claim Form Travel Insurance policy copy FIR / Police Report Old Passport copy Bills covering expenses incurred for getting a new passport |
| Cancellation of trips/ Delay or Interruption of trips | Travel Insurance Claim Form Travel Insurance policy copy Airline confirmation Copy of communication done with the airlines Original tickets Bills for other expenses incurred Depending on the reason, other reports and letters have to be provided. |
| Personal Liability | Statement of facts Statement from witnesses Additional information or documentation with regards to the incident. |
| Financial Emergency Assistance | FIR / Police Report Loss date |
| Compassionate Visit | Travel Insurance Claim Form Travel Insurance policy copy Doctor’s report for requiring assistance Air ticket copies Bills for other expenses incurred |
| Medical Evacuation | Travel Insurance Claim Form Travel Insurance policy copy Medical Reports Doctor’s Reports Bills for other expenses incurred |
| Study Interruption | University Fee Receipt Medical reports from the doctor as proof of interruption |
| Sponsor Protection | Medical reports from the doctor containing details of the sponsor’s medical treatments |
Q1. If the travel policyholder participates in any professional sport, will that be covered under a travel insurance plan? No, most travel policies do not cover expenses for participating in professional sports and games.
Q2. Is it mandatory to buy cancellation insurance while procuring a travel plan? This is not mandatory. But if a policyholder has availed this type of cover then he/she will be protected against unprecedented events that might lead to trip cancellations or curtailments.
Q3. Is age an important factor when it comes to determining the required travel insurance coverage? Coverage does not vary according to the age, but insurers offer various plans catering to a particular age group. These plans will offer similar covers for individuals falling within that age group.
Q4. Is it possible to avail of multiple travel insurance policies for one single trip? No, only one travel insurance policy will be issued per single trip by the insurance company.
Q5. Is airline insolvency covered under travel insurance policies in India? If an airline declares bankruptcy or goes into insolvency before the scheduled flight of the policyholder, then some travel insurance policies will offer the provision of claiming airline insolvency costs. These are subject to terms and conditions, which vary across different insurers in India.
Q6. Is there a minimum and maximum period for which I can purchase travel insurance? Yes, there is. But the duration of the same varies from one insurance company to another. If you choose to buy travel insurance from Bharati AXA, then the minimum duration for which you can buy the policy is 2 days. The maximum period depends on the travel insurance plan that you have bought. They have been listed as follows – Not necessarily, as this depends on the insurance company you have bought the insurance from and their policy. Most companies ask for fitness and medical certificates of your existing medical history before buying the travel insurance policy.
Q8. If I apply for a travel insurance policy online, how long will it be before I get the policy? Online applications of travel insurance are policy is very prompt and quick. You can apply for a policy online and also pay online. It is quick and hassle-free. Though the exact amount of time for the same varies from one insurance company to another, depending on their policies and promptness of service. For ICICI Bank the hard copy of the policy takes a maximum of 7 working days and the online policy can be bought within 15 minutes. You can take a print out of the same. This is a legal document and is valid for all purposes.
Q9. What is the hand baggage cover? This cover comes into effect from the time the policyholder passes through the airport security check counter to the time his/her trip covered is over. In case of loss, he/she is compensated for the loss of his baggage as a whole. The compensation is also on actuals and the declaration of baggage loss by the policyholder. Please note that the overall liability under this cover will be up to the sum specified in the Policy Schedule.
Q10. If I am staying abroad and the period of stay is extended, then can I renew my existing travel insurance policy? If so, then how? Yes, you do have that option especially if you have bought the travel insurance plan with Bajaj Allianz General Insurance. This plan can be renewed online. You have to fill a form 7-10 days before the coverage expires. The company will get approval regarding the same from the concerned team within a day for the extension of the policy. You can buy the policy for 180 days, in the beginning, and later renew it again for another 180 days. If you are a student, you can buy the policy for one year and eventually renew it for another year.
Q11. What are the charges I need to pay in case I cancel my travel insurance policy? If you cancel your travel insurance policy, you do have to pay a charge for that. ICICI Bank charges Rs. 300 as charges towards policy cancellation.
Q12. Is it possible to get issued more than one policy for a single/same trip? As per the policy rules of ICICI Bank travel insurance, an individual can be insured by only a single policy while undertaking their journey or travel.
Q13. Within one year how many times can I extend my travel insurance policy? ICICI Bank travel insurance gives you the liberty to extend the policy any number of times. But this holds only if the total duration of the policy is equal to or less than 360 days.
Q14. If I lose my passport during travel, will my travel insurance plan cover that? Yes, most standard travel insurance plans cover the loss of passport. The expenses incurred in obtaining a duplicate / temporary passport are covered by the insurer.
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